At Jayam Gold, we aim to deliver quality products and customer satisfaction. Since our products are perishable food items, we follow a strict policy regarding cancellations and refunds.

• Orders cannot be cancelled once they are processed or dispatched.
• If you wish to cancel your order, please contact us within 1 hour of placing it by emailing santhakumar.st@gmail.com or calling us at  +91 9344212433
• Cancellations are only accepted before the product is packed/shipped

• Due to the perishable nature of pickles and food products, we do not accept returns
• Please ensure you review the product information and address details carefully before placing an order.

Refunds are only processed under the following conditions :

• You received a damaged or leaked product
• You received a wrong item

• The package was not delivered at all

In such cases, please reach out to us within 24 hours of delivery with :

• Order ID
• Unboxing video or clear photos showing the issue
• Description of the problem

• Once your refund request is approved, the amount will be refunded to your original payment method within 5–7 business days
• If you paid via COD (Cash on Delivery), we will request your bank details or UPI ID for the refund

Partial refunds may be given in the case of :

• Partially damaged items
• Missing items from a multi-product order

This will be determined based on the evidence provided.

For any questions or refund-related queries, please contact :

Jayam Gold
📧 Email: santhakumar.st@gmail.com
📞 Phone: +91 9344212433